Current vacancies

Reference Number: UKL/SAL/003
Reports to: Sales Manager (Existing Business)
Location: London

POSITION FUNCTION:

To apply expert product and sales knowledge to increase market opportunities and increase incremental revenue within the existing base, meeting/exceeding sales targets in line with Company guidelines with respect to pricing, products and procedures. To drive the sale of new revenue streams into the base.

MAIN RESPONSIBILITIES:

• To action the company strategy and approach to enable further spend penetration within the base.
• To establish and extend relationships and contacts with a view to developing innovative and bespoke solutions to meet customer needs.
• To build relationships with existing customers, ensuring delivery of services within the scope of pricing and product guidelines.
• To act as an interface between the prospect and Facilities department, to define, develop and deliver bespoke solutions.
• To account manage customers ensuring pro-active customer service, for repeat business referral.
• Assist in providing clear guidance to colleagues in the Existing Business Team.
• To work with all departments including the Sales Support Team in order to ascertain that service levels are maintained according to the agreed minimum standards.
• To provide continuous input to the Line Manager on views and ideas relating to increasing revenue and value, with a focus on potential new services and/or new target groups.
• Provide feedback to management on the performance of the company as perceived by the customers with a view to improvement.
• Provide guidance to the Account Managers, New Business Team where needed.
• Consistent use of Sales Database and any other reporting as requested by Line Manager.

SKILLS AND EXPERIENCE:

• Previous experience Account Management in an IT services environment
• Experience with multi national corporate, telco and managed services accounts
• Excellent record of consistently achieving targets
• Good technical understanding gained through telco / managed services / Datacentre background.
• Able to work on several different levels with a customer including executive management where necessary.
• Excellent communications skills, both orally and written
• Excellent grasp of the IT industry and the business of our customers
• Proficient in Outlook, Excel, Word and Powerpoint.
• Excellent organisational skills.
• Sound problem solving skills; a creative approach with the ability to develop new ideas.
• Experience of providing a responsive, customer focused service.
• Exceptional time management skills and the ability to prioritise.
• Ability to produce work to a consistently high standard within tight deadlines.
• Capability to work independently and as part of a team.
• Have a sense of humour.
• Educated to a good level of English and Maths (‘C’ Grade GCSE or equivalent)

PERSON SPECIFICATION:

• Result oriented
• Should take responsibility for their own actions
• Flexible and adaptable, self motivated and a pro-active worker
• Self starter with a ‘can do’ attitude
• Able to see the big picture of the company
• Thrives in a flexible and pragmatic style of management that is totally business orientated and focused on results

Interested?

Please send CV and covering letter to: 

Mary Egan - HR Officer UK & Ireland
E: mary.egan@telecity.com
T: +44 207 531 8768

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