Customer support

Contact our customer service teams directly for first-class support

First line support
Managed services support
Account managers
Billing/ invoicing
Customer Service

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First line support

Expert technical support is available 24/7/365 through our highly experienced team of customer service engineers.

If you are an existing customer and require support, contact the data centre directly using the details provided below:

London 1
Bonnington House: +44(0)20 7519 4800
bon.ops@telecity.com

London 2
Harbour Exchange 8/9:  +44 (0)20 7510 0400
hex89.ops@telecity.com

London 3
Sovereign House:  +44 (0)20 7001 0050
sov.ops@telecity.com

London 4
Meridian Gate: +44 (0)20 7068 7450
mer.ops@telecity.com

London 5
Harbour Exchange 6/7:  +44 (0)20 7531 8750
hex67.ops@telecity.com

London 6 (LHR1)
Prospect House:  +44 (0) 800 085 6482
support@telecity.com

London 7 (LHR3)
Oliver's Yard: +44 (0) 800 085 6482
support@telecity.com

London 10
Powergate: +44 (0)20 8453 3650
powergate.ops@telecity.com

Manchester 1
+44 (0)161 232 3200
man.ops@telecity.com

Manchester 2
Reynolds House: +44 (0)161 232 3240
reynolds.ops@telecity.com

Dublin
+353 (0)1 433 2000
dub.ops@telecity.com

If you are unsure which data centre you are in, please call our Customer Service team on +44(0) 20 7531 8730 or email uk.customerservice@telecity.com.

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Managed services support

To complement our core data centre solutions, we provide a wide range of value added services, from online security, backup, storage and monitoring to network services such as IP multihome.

If you currently take managed services and require support, our dedicated support helpdesk can be contacted on +44 (0) 0800 085 6482 or email support@telecity.com.

Want to find out more about our managed service offerings? Contact your Account Manager directly on +44 (0) 20 7001 0101 or email accountmanagers@telecity.com.

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Account managers

As a valued customer your dedicated Account Manager will help you get the best out of your services. They can be contacted on +44 (0) 20 7001 0101 or email uk.accountmanagers@telecity.com. 

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Billing/invoicing

If you would like to speak to our billing and credit team about your invoice or any other finance matter, simply call +44 (0)20 7531 8780 or email uk.finance.sales@telecity.com.

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Customer Service

For all other general enquiries or for issue escalation, please contact the Customer Service team on +44 (0)20 7531 8730 or email uk.customerservice@telecity.com.

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