Managed Hosting

The TelecityGroup Managed Hosting Service offers bundled best-of-breed hardware, security, storage, and monitoring services with ongoing management. TelecityGroup is committed to helping you lower your IT costs, increase quality, mitigate risk, and improve agility – all backed up by a Service Level Agreement (SLA).

Operating in today's business environment is challenging enough without having to keep up to date on the latest advances in technology. The TelecityGroup Managed Hosting Service allows you to leverage the power of the internet and focus on your core competencies at the same time.

The basic configuration includes the server, firewall, operating system, server hardening, patch services, and backup and monitoring services. Once the base package has been selected, a number of additional services are available to further tailor the service to meet your specific business needs.

Additional Services:

• Multiple servers and multi-tier and high-availability environments
• Load balancing
• Redundant firewalls
• Additional systems and network management
• Regular server hardening and quarterly penetration tests
• Intrusion prevention and detection services
• PCI testing and accreditation

Features and benefits:

Customer-focused

TelecityGroup’s Managed Hosting Service delivers timely notification of issues combined with professional technicians trained to address and correct the problem. Managing your technology is more than keeping an eye on your infrastructure. TelecityGroup keeps you informed of the day-to-day health and maintenance of your hosted environment.

Robust

TelecityGroup only uses server technology with redundancy in the hard drives, fans, and power supplies. Our data centres include N+1 protection for cooling, protected power, and fire suppression systems. These data centres are monitored by staff 24x7.

Secure

TelecityGroup incorporates firewalls, monitoring, redundancy, and back-up that work together to help keep data safe from malicious activity and disasters.

Scalable

TelecityGroup is prepared to respond to the changes in your business. You control when and how to modify your environment. Increasing storage, bandwidth, or adding additional servers can be done in hours, not days.

Proactive

Monitoring systems and technicians monitor your devices and operating systems 24x7, and are designed to warn you and the TelecityGroup technicians before problems occur.

Cost-effective

Reduces the total cost of ownership.

Specifications:

Below are the core services included in TelecityGroup’ Managed Hosting Service.

24x7 Service and Support

The TelecityGroup on-site 24x7 Network Operation Centre and certified engineering staff are available to respond to issues and alerts. Customers, or their authorized representatives, have round-the-clock toll-free technical support.

Monitoring Services

TelecityGroup monitors your Managed Hosting solution on a 24x7 basis. Our Managed Hosting Service includes HTTP, ping, and port monitoring and also includes 15 standard system health processes. These processes set off alerts on a proactive basis, so engineers can notify you of any issues regarding your disk space, CPU spikes, RAM processes, NICs, motherboards, and more.

Server Management

• Hardware – TelecityGroup has partnered with best-of-breed server technology providers to deliver server management, monitoring and environment maintenance service for optimum availability.
• Vulnerability Assessment – Using third-party software platform based on industry best practices, all servers are hardened against common exploits and vulnerabilities. A report is provided to you which demonstrates that your server meets appropriate levels of security and compliancy where needed. The base service includes a one-time hardening and, depending on your business need, TelecityGroup is prepared to provide you with additional assessments as necessary.
• Operating System and Patch Services – Managed Hosting servers operate either on Windows, Linux, or Solaris and all platforms are monitored hourly for critical missing patches that could compromise the environment's security. All patches are available through a secure customer service portal. TelecityGroup can provide you with the option of performing the patching service yourself, or perform patch services on your behalf – alleviating the need to dedicate resources to this task.
• Power Cycling – TelecityGroup is available 24x7 for power cycling when you determine that a reboot of your server is required. Power cycling is performed by professionals who understand your environment and can act as an extension of your team for these reboots.

Firewall Management

TelecityGroup will work with you and your team to recommend which firewall technology is appropriate for your business needs. TelecityGroup maintains the firewall on your behalf and gives you the ability to make rule changes. And, while TelecityGroup professionals monitor your activity, the firewall service also comes with the ability for you to view firewall logs and firewall configurations.

Dedicated Account Executive

All Managed Hosting clients have a dedicated sales representative that serves as your primary non-technical contact and provides you with a quarterly review report. This report details service activities that include ticket volume, utilization graphs, capacity planning, and performance against SLA.

Network

Your websites and data are maintained in highly-secure and connected locations ideal for the storage, sharing and distribution of data, content and media. TelecityGroup’s pan-European IP backbone is peered in multiple locations and with multiple providers, providing connectivity to a wide range of global Tier 1 networks.

Managed Storage

Using backup and archiving technologies, TelecityGroup provides onsite and offsite data storage and rotation, with a response team available 24x7.

Sales contact details