Toys“R”Us

Toys”R”Us is Britain's biggest Family Leisure, Baby Care and Toy Megastores with 73 stores nationwide. Toys”R”Us was founded in the UK in 1985 with the opening of 5 stores and since then has grown throughout the United Kingdom.

“We made the decision to outsource the hosting and security of the site to a specialist, to guarantee we could deliver consistent quality of service while focusing on the site’s content. TelecityGroup’s highly resilient and secure facilities, combined with their skilled staff, offered just the service we were looking for. Our focus is to maintain a good customer experience on the website; it can make the difference between a sale and someone looking elsewhere.”

Mike Coogan,
Marketing and E-Commerce Director, Toys”R”Us.

The brief

Toys”R”Us is a well-established online retailer, launching its first online site over twelve years ago. Toys”R”Us re-launched its ecommerce site to support the growing popularity of online shopping, and enhance the customer experience by adding interactive content. They then needed to ensure the constant availability of the site and the security of online payments.  For Toys”R”Us it was important to make the site animated and interesting to potential customers in order to lift the sales conversion rate, and in late 2008 this site was re-launched to include more interactive services such as rotating images, and more regular product additions.

The result

Toys”R”Us chose TelecityGroup to provide fully managed hosting, security and back-up. Toys”R”Us worked with TelecityGroup to design and implement an infrastructure to suit its capacity needs, including fully managed Linux servers, connectivity, load balancing, managed switches and managed backup for business continuity. Managed firewall and Intrusion Detection Prevention was also included to help to protect the website and customer information.

Reasons for choosing TelecityGroup

• High levels of customer service
• Engineering skills
• Track record in provision of managed data centre services to leading ISPs and web hosters
• Resilient power and UPS systems

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