T-Systems

Within the Deutsche Telekom group, T-Systems is one of Europe’s leading providers of information and communications technology (ICT).

"TelecityGroup offered us the best environment, service levels and support for our needs. In terms of service, we decided in 2001 that they were the leading carrier-neutral data centre provider in Europe. Our ongoing review of the market leads us to believe this is still the case."

Jonathan Webster,
Director Carrier Services UK & Ireland, T-Systems Ltd.

The brief

During the Autumn of 2001 T-Systems was looking for an infrastructure partner who could provide a carrier neutral datacentre environment to host T-Systems’ main UK voice termination switch, transmission network equipment and IP platform. Several factors influenced the decision where to locate the network platform and switches. Key among these were the ability of the datacentre provider to meet T-Systems stringent requirements in terms of service levels, engineering support, physical environment and short timescales for delivery. These factors needed to be backed up with proof of a strong track record in the provision of services to ISPs and carriers.

The result

T-Systems considered a variety of locations before choosing to take a dedicated suite at TelecityGroup.

“TelecityGroup was able to meet the service and environmental needs of T-Systems comfortably, including the provision of a large DC power supply, with the added benefit of being able to offer financial stability in what was a relatively young market,” said Jonathan Webster, Director Carrier Services UK & Ireland, T-Systems Ltd.   “TelecityGroup offered us the best environment, and a custom service level agreement for first and second-line support to compliment our local engineering staff. They also have a track record of meeting the needs of large carriers that is second to none. After many years together, their consistently high levels of performance have endorsed our original decision that, in terms of service, they are the leading carrier-neutral datacentre provider in Europe.”

T-Systems has now been a TelecityGroup customer since October 2001. The installation was completed ahead of schedule by TelecityGroup, enabling the management of T-systems to focus on achieving the other deliverables of their demanding project. The relationship between the two companies has been developed successfully to the extent that T-Systems now operate on a single European framework agreement with TelecityGroup.

Reasons for choosing TelecityGroup

• Track-record in provision of managed data centre services to leading ISPs
  and web hosters.
• Presence of major carriers and ISPs.
• High levels of customer service.
• Engineering skills.
• Resilient power and UPS systems.
• Financial stability.
• Scalable solutions able to accommodate significant needs of global
  business.
• Willingness to support its commitment to deliver with meaningful SLAs.

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