Support

TelecityGroup offers a range of customer support and engineering services, delivered by a team of highly-skilled professionals. Customer support is available 24x7x365 offering a single point of contact to ensure that teams can move quickly to intervene in fault scenarios and provide technical skills that will keep your web infrastructure to maximum uptime.

The TelecityGroup Network Operation Centre (NOC) is designed to provide complete customer satisfaction. Located in London, it is staffed by technical personnel who monitor all of the facilities, equipment, and services.

NOC personnel are trained and prepared to manage every element of your infrastructure – from network to hardware to software to applications. Using sophisticated network surveillance tools, the NOC team proactively optimises your infrastructure, seeking to resolve issues before they impact the user's experience – all designed to deliver complete customer satisfaction.

All calls to the TelecityGroup team are handled in-house, making certain that each and every call is handled by a TelecityGroup employee. Incident and service requests can also be raised by telephone, or through the customer portals. Click here for the customer login page.

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