T-Systems

“TelecityGroup offered us the best environment, service levels and support for our needs. In terms of service, we decided in 2001 that they were the leading carrier-neutral data centre provider in Europe. Our ongoing reviews of the market lead us to believe this is still the case.”

Jonathan Webster, Director Carrier Services UK & Ireland, T-Systems Ltd.

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Within the Deutsche Telekom group, T-Systems is one of Europe’s leading providers of information and communications technology (ICT). Its services range from the integration of new ICT solutions into existing customer systems, through the implementation and operation of desktop systems, data centres and networks, all the way to telecommunications services and solutions for international carriers. T-Systems’ services encompass all levels of the information and communications technology value chain, spanning from ICT infrastructure and ICT solutions, up to and including business process management.

The brief

During the autumn of 2001, T-Systems was looking for an infrastructure partner who could provide a carrier neutral data centre environment to host T-Systems’ main UK voice termination switch, transmission network equipment and IP platform. Several factors influenced the decision where to locate the network platform and switches. Key among these were the ability of the data centre provider to meet T-Systems’ stringent requirements in terms of service levels, engineering support, physical environment and short timescales for delivery. These factors needed to be backed up with proof of a strong track record in the provision of services to ISPs and carriers.

The result

T-Systems considered a variety of locations before choosing to take a dedicated suite at TelecityGroup. “TelecityGroup was able to meet the service and environmental needs of T-Systems comfortably, including the provision of a large DC power supply, with the added benefit of being able to offer financial stability in what was a relatively young market,” said Joerg Hoeps, Head of TCS Service Delivery, T-Systems Ltd. “TelecityGroup offered us the best environment, and a custom service level agreement for first and second-line support to complement our local engineering staff. They also have a track record of meeting the needs of large carriers that is second to none. After almost two years together, their consistently high levels of performance have endorsed our original decision that, in terms of service, they are the leading carrier-neutral data centre provider in Europe.”

T-Systems has now been a TelecityGroup customer since October 2001. The installation was completed ahead of schedule by TelecityGroup, enabling the management of T-Systems to focus on achieving the other deliverables of their demanding project. The relationship between the two companies has been developed successfully to the extent that T-Systems now operates on a single European framework agreement with TelecityGroup.

Reasons for choosing TelecityGroup

• Track-record in provision of managed data centre services to leading ISPs and web hosters
• Presence of major carriers and ISPs
• High levels of customer service
• Engineering skills
• Resilient power and UPS systems
• Financial stability
• Scalable solutions able to accommodate significant needs of global business
• Willingness to support its commitment to deliver with meaningful SLAs.

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