Monitoring Service

TelecityGroup offers Monitoring Services for all infrastructure application needs – from the physical network and server hardware, web and application services, to backend databases. Monitoring Services are integrated with the TelecityGroup operation centre, staffed 24x7 with highly skilled and trained engineers.

TelecityGroup recommends using selecting the mix of monitoring services that best suits your business to ensure high availability and proactive resolution of performance issues.

Options include:

ICMP Monitoring:

TelecityGroup ‘ping’ monitoring, which checks the accessibility of specific IP addresses using the ICMP protocol.

HTTP/HTTPS Device Monitoring and Pattern Match:

The HTTP/HTTPS Device Monitoring and Pattern Match checks the availability and response time of the network device associated with the request and to check whether that specific content is found in a web page.

Server Threshold Monitoring:

Information provided by server-monitoring software is made available to you via web browser access, and includes threshold and trend reporting.

Features and benefits

• Proactive — Quickly diagnose and respond to potential and actual fault conditions. Leverage pre-failure alerting to fix potential issues before they result in unplanned server downtime
• Experts — Identify issues and recommend solutions to problems identified via monitoring
• Focused — Monitoring is focused on the applications which deliver the functionality; servers, routers, hubs, switches, firewalls, and the like are treated as instruments that support the business function
• Dedicated —TelecityGroup engineering staff is on call 24x7 to resolve monitoring issues.
• Accessible — View management information, update system software, configure storage arrays, and run online diagnostics from anywhere via a secure web browser

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