Meet our people

Vitalija Haritonova
Customer relationship executive, UK & Ireland

I joined TelecityGroup in April 2008 as a customer relationship executive having spent five years at Dell, most recently as a service manager for a key global account. In my role, I work alongside account managers to manage relationships with our customers, deal with resolving operational issues and ensure that customers are kept fully informed of all the operational processes available so we can work more efficiently with them. I joined TelecityGroup because it is a rapidly growing company that offers plenty of opportunity for individuals to make a difference.

Direct contact with customers

My role suits me perfectly because it involves developing and managing direct relationships with customers – which is exactly what I enjoy doing. Through my job, I have met some very interesting people and gained insight into other companies’ businesses and cultures. I’m constantly learning about technology, processes and human nature. During the last year I have attended a customer service training course and a report-writing course. In addition, the career development opportunities here are great: I have covered a Customer Service Manager role for five months, while my manager was on leave.

Routinely resolving issues

Although I don’t really have a typical day, most of my time is spent responding to customers and assisting them with any questions or concerns they have. I’ll obtain the information they require and resolve issues for them every day. Aside from the opportunities for personal and professional growth and the daily contact with the customers, I like working for a major player in the IT services field.

“The best part of my job is that I’m able to make a difference to customers’ experience at TelecityGroup.”

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